Click & Collect delivery and returns

Parcel shop delivery and returns are FREE and take 3-5 working days. Refunds will be processed in 14 days.

During the checkout process of your order, you can choose to have your order sent to a Hermes pick-up point, then collect the parcel at a time that’s convenient for you.


  • Simply select ‘pick-up point’ and provide your address to find your nearest store for delivery
  • You'll receive an SMS to the number provided when your parcel is ready for collection
  • Remember to have a piece of ID with you when you pick up your parcel
  • *Please note: To qualify for free delivery, you must meet the minimum order value of £19.90


  • You'll receive a pre-printed returns label with your order
  • Take the parcel to any local Hermes store with the pre-printed label attached

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